Privacy Policy

1. Who We Are

ReconIQ Limited ("ReconIQ", "we", "us", "our") is a specialist reconciliation advisory consultancy registered in England and Wales.

Company Registration Number: 16875234
Registered Address: 6A Brookmead, Tonbridge, TN11 9DJ, United Kingdom
Contact Email: info@reconiq.co

ReconIQ Limited is the data controller for the personal data we collect and process through this website and in connection with our services.

2. What This Notice Covers

Visit and use our website at www.reconiq.co
Submit an enquiry, contact form, or booking request
Engage with us in connection with our consulting services
Subscribe to our newsletter or download resources
Correspond with us by email or telephone

3. Legal Framework

We process personal data in accordance with: The UK General Data Protection Regulation (UK GDPR), The Data Protection Act 2018, and The Privacy and Electronic Communications Regulations 2003 (PECR).

4. What Personal Data We Collect

We collect Identity Data (name, role), Contact Data (email, phone, company), Professional Data (technology and processes), Communications Data (meeting notes), Technical Data (IP, cookies), and Marketing Preferences.

5. How We Collect Your Personal Data

Direct interactions via forms and correspondence
Automated technologies via website cookies
Third parties such as LinkedIn and directories

6. How We Use Your Personal Data

We use your personal data for the following purposes and on the following legal bases:

Purpose/Activity

Legal Basis

Responding to enquiries and booking requests

Legitimate interests / Pre-contractual steps

Delivering consulting services and Health Check assessments

Performance of a contract

Sending service-related communications

Performance of a contract

Sending newsletters, insights, and marketing communications

Consent / Legitimate interests

Improving our website and services

Legitimate interests

Complying with legal and regulatory obligations

Legal Obligation

Maintaining records for accounting and tax purposes

Legal Obligation

Business development and relationship management

Legitimate interests

Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms. You may request details of this assessment at any time.

Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

7. Financial Services Considerations

ReconIQ provides services to regulated financial institutions. In doing so, we may process professional contact data relating to employees of those institutions. We acknowledge that:

Regulated firms have their own data protection obligations, including under the FCA's Senior Managers and Certification Regime (SM&CR) and related conduct rules
Where our clients are subject to the Client Assets (CASS) rules or equivalent regulatory frameworks, any personal data processed in connection with those engagements will be handled with appropriate confidentiality and care
We do not process client money, client assets, or regulated personal financial data on behalf of third parties in connection with our consultancy services

If you are engaging ReconIQ in connection with a regulated programme, please contact us at info@reconiq.co to discuss any specific data handling requirements.

8. Data Sharing

We do not sell your personal data. We may share your data with:

Service providers — third-party suppliers who provide IT, website hosting, CRM, email, and analytics services on our behalf, subject to appropriate data processing agreements.

Professional advisors — solicitors, accountants, and insurers where necessary for the running of our business.

Regulatory authorities — where required by law, court order, or regulatory obligation, including HMRC and the Information Commissioner's Office (ICO).

Partner organisations — where you have engaged with us through a referral or partnership arrangement, and only to the extent necessary to deliver the relevant service.

All third parties are required to process your data securely and only for the purposes we specify.

9. International Transfers

Where we transfer personal data outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK GDPR, including Standard Contractual Clauses or transfers to countries with an adequacy decision from the UK Secretary of State.

10. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, subject to any legal or regulatory retention obligations.

Data Type

Retention Period

Client and engagement records

7 years from end of engagement

Prospecting and marketing records

3 years from last interaction

Website enquiries and form submissions

2 years from submission

Accounting and financial records

7 years (legal requirement)

Website technical data (analytics)

7 years (legal requirement)

After the applicable retention period, data is securely deleted or anonymised.

11. Cookies

Our website uses cookies and similar technologies to improve user experience and analyse website traffic. We use:

Strictly necessary cookies — required for the website to function
Analytics cookies — to understand how visitors interact with the site (e.g. Wix Analytics)
Marketing cookies — only where you have given your consent

You can manage your cookie preferences at any time via our cookie consent banner or your browser settings. For full details, please refer to our Cookie Policy.

12. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your data in certain circumstances
Right to restrict processing — to request that we limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests or for direct marketing
Rights related to automated decision-making — we do not make automated decisions that have legal or similarly significant effects on individuals

To exercise any of these rights, please contact us at info@reconiq.co. We will respond within 30 days of receiving your request. We may need to verify your identity before processing

13. Marketing Communications

We may send you insights, newsletter content, and information about our services where you have opted in or where we have a legitimate interest in doing so as a business contact.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in any email we send you, or
Emailing us at info@reconiq.co with the subject line "Unsubscribe"

Opting out of marketing will not affect service-related communications.

14. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include secure hosting, access controls, encrypted communications, and staff awareness. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay.

15. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance at info@reconiq.co.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Website: www.ico.org.uk

Helpline: 0303 123 1113

16. Changes to This Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this notice periodically.

17. Contact Us

For any questions, requests, or concerns regarding this Privacy Notice or our data practices, please contact:

ReconIQ Limited

6A Brookmead, Tonbridge, TN11 9DJ, United Kingdom

Email: info@reconiq.co

Company No. 16875234